DeFalco's Care Q&A

Frequently Asked Questions Answered by Heater Repair & Boiler Service Experts

At DeFalco Plumbing & Heating, we’re proud to provide quality installation and repair services to clients across Massapequa, West Babylon, Deer Park, Bay Shore, NY and the surrounding communities. Whether you own a residential or commercial property, we’re the company to call. No matter the type or size of the repair, we have the proper experience and tools to tackle the job. Our emergency plumber is also available 24/7 to assist with unexpected plumbing issues. Check out the following FAQ section to learn more. If you have any further questions or concerns, please contact our plumbing and heating repair team!

  • Should I use chemical drain cleaners?

    No. Most drain cleaning agents are harmful to your plumbing. Over time these agents can corrode the inner lining of drain pipes. Additionally, we will not attempt to clear any drain that was recently treated with such cleaners because they are also corrosive to our drain clearing equipment.

  • Do you install tankless water heaters?

    Yes! Tankless water heaters are becoming more popular every year. They provide endless hot water, take up less space, and are more energy efficient than conventional tank water heaters.

  • Do you provide full service from start to finish?

    Whether you need a new water heater for your home or want to make over your entire bathroom - complete with new sinks, vanities and shower doors - DeFalco has the products and services to do your project from start to finish. Steve DeFalco will work with you to do a job you'll appreciate long after its completion in your home.

  • How do you detect and repair hot water heater problems and what brands do you work on?

    When there isn't enough hot water for showers or to wash dishes, trust DeFalco to repair the water heater in your home as quickly and efficiently as possible. We will not only repair a hot water heater but also test it for proper performance and leaks. Make repairing the hot water heater in your home easy; Call Steve DeFalco.

    • Hot water brands we repair include:
    • State Water Heater
    • AO Smith Water Heater
    • General Electric (GE) Water Heater
    • Whirlpool Water Heater
    • Kenmore Water Heater
    • Rheem Water Heater

  • How do you locate sewer line breaks or leaks? Why is that important?

    When pipes break it is critical to know the exact location of the break in your sewer line to lower your labor cost. With the combination of a camera head and digital locator we are able to pinpoint the location of the break in the sewer line. We then know from the locator tool where to dig as well as how deep we have to dig. By doing this, we are able to eliminate guesswork when digging at your home, whether we are trying to reach or avoid your sewer line.

    • Reasons sewer line location services may be needed include, but are not limited to:
    • Damaged sewer main needs to be repaired/replaced
    • Home remodeling
    • Obstructions in the pipe

  • Do you offer emergency plumbing services?

    Yes- we understand that your plumbing issues may not happen during normal 9-5 business hours. Our emergency plumber can handle all of your plumbing needs 24 hours a day, 7 days a week.

  • What plumbing emergencies should be fixed right away?

    Some plumbing issues that should be corrected right away include:

    • Backed-up toilets
    • Burst pipes 
    • Clogged sinks
    • Sewer backups
    • Leaking faucets
    • No hot water 
    • Clogged Garbage Disposal
    • Water leaks

  • What are some common boiler problems that indicate repairs are needed?

    Common boiler problems that need repairs include:

    • Leaking
    • Kettling
    • Frozen Condensate Pipes
    • No Heating or Hot Water

  • Why might it be a good idea to look into oil-to-gas conversion?

    Natural gas is becoming more affordable and efficient, not to mention it is clean-burning.

Q: Do you provide full service from start to finish?
A: Whether you need a new water heater for your home or want to make over your entire bathroom - complete with new sinks, vanities and shower doors - Defalco has the products and services to do your project from start to finish. Steve Defalco will work with you to do a job you'll appreciate long after its completion in your home.